13 agents, each with one clear job
Give the repeatable work to an agent. Keep the decisions.
Each agent covers the routine part of one role: uploading products, fixing page titles, sorting feedback, answering customers. You work with it in WhatsApp or Telegram, and it waits for your approval there before anything goes live.
Shopify Product Upload Agentonline on WhatsApp
- New supplier file: autumn-range.xlsx
Agent: A supplier file just arrived. 148 rows: 22 match products you already have and 126 are new.
Agent: I built 34 products with 126 sizes and colours, wrote the descriptions and matched 201 images.
- Waits for you
Agent: 34 drafts are in Shopify. 3 have no cost price, so I held them back. Publish the rest?
- Publish 31
- Open drafts
You: Publish 31. I will ask the supplier about the other 3.
Agent: 31 are live. The other 3 stay as drafts until you send the prices.
How an agent works
Five steps, and one of them is always you
Every agent follows the same loop. Green steps are done by the agent. The yellow step is where you check the work.
A typical agent run
Step 1 of 5: Starts
Something happens
An email arrives, a file is uploaded, a product changes or the clock reaches 9am. The agent starts without anyone asking it to.
- Handled by
- Your tools
- Touches
- Change alerts
- Schedule
The agents
Find the job you want off your desk
Each agent is named after the role whose routine work it covers. Open one to see its steps, the tools it touches and what stays with you.
Shopify agents
For stores where the catalog, the search listings and the stock sheet eat the week.
WhatsApp Business agent
For businesses whose customers already message them on WhatsApp.
WordPress agent
For sites that need publishing and upkeep without a full-time webmaster.
Product agent
For product teams with more feedback than time to read it.
Role agents
For the repeatable desk work found in almost every business.
- Customer Support AgentRoutine tickets answered, hard ones routedCovers: Customer service representative
- Data Entry AgentDocuments into your systems, checkedCovers: Data entry clerk
- Bookkeeping AgentTransactions categorised and reconciledCovers: Bookkeeping clerk
- Sales Development AgentLead research, first email, booked meetingCovers: Sales development representative
- Executive Assistant AgentInbox, calendar and meeting notesCovers: Administrative assistant
- Recruiting AgentCV summaries, scheduling, candidate updatesCovers: Recruitment coordinator
- Social Media AgentContent calendar, drafts and schedulingCovers: Social media coordinator
Your role is not on the list?
Describe the task. If it repeats and follows rules, an agent can probably take it.
Fit check
Which parts of a job can an agent take over?
Agents do not replace a whole job. They take the parts that are repeatable, rule-based and easy to check, and leave the rest with people.
Good work for an agent
- It repeats. The same kind of task comes up every day or every week.
- It follows rules. You could explain it to a new hire in a page or two.
- It lives in software. The work starts and ends in tools you already use: an inbox, a spreadsheet, your shop.
- It is quick to check. A person can tell in seconds whether the result is right.
Work that stays with people
- Judgment calls, such as pricing, hiring and strategy.
- Relationships: negotiations, key accounts and difficult conversations.
- New problems that have no pattern to follow yet.
- Sign-off on money, legal matters and anything said in your name.
Guardrails
You stay in control of every agent
An agent is a new team member with a narrow job, limited access and a manager. These four rules apply to every one I build.
Approval first
Customer-facing or costly actions wait for a person until you decide a step can run on its own.
Only what it needs
The agent gets its own login with only the access the job needs. No shared passwords.
Full log
Every read, decision and action is recorded, so you can see what it did and why.
Off switch
Pause the agent at any time. Your tools keep working exactly as they did before.
Working together
From first call to an agent you trust
Every agent starts supervised. It earns more freedom only after it has done the job well on real work.
- 01
Map the job
We write down the task as it is done today: the inputs, the rules, the exceptions and what good looks like.
- 02
Build on your data
I build the agent and test it on real past cases until its work matches your standard.
- 03
Supervised launch
It runs live with every action approved by you, and the rules are tuned on real work.
- 04
Run and improve
Approvals are relaxed where the agent has earned it. I monitor it, report on it and keep improving it.
Questions
Before you hire an agent
Which job should an agent take first?
Tell me the task your team repeats most. I will tell you whether an agent can do it, what it would need access to, and what should stay with a person.